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Our Philosophy
Nothing worthwhile is ever easy to do –
At least that's been my experience! During this time of changes and challenges to our national healthcare system – as we develop our new FamilyCareHOME – the opportunities are greater than I've ever experienced in my career. But to get what we want, better healthcare, patients and providers need to work together. As providers, we here at FamilyCare must think like patients, and marshal our resources, which are considerable, to satisfy the patients' needs. This is in addition to the already considerable effort we must make every day to diagnose and treat maladies and injuries and disturbances. It won't be easy; but it will be worthwhile for us all.
The patient experience is now first and foremost in our thinking here at FamilyCare – how to improve that experience from your first call for an appointment, to our last negotiation with a payer. To achieve what we seek, we need as many suggestions from our patients as we can get. All of us here – providers, and staff – are trying these days to be creative. As our national system changes, there will be many unexpected events. And many complications, of course. Those can be counted-on! But we will continue to deliver better than anyone else what our patients most require.
Genuine improvements will happen only when we concentrate on our patients' interests at every stage of their treatment. So please communicate your interests to us in a note, or an email sent to opportunities@familycaremed.com (you might use the email function on the Contact page of this website). This time of change is an opportunity to make our work become more exact, more innovative, more convenient, and more compassionate. We are trying, as providers, to take what we've learned over the years and make the delivery of that knowledge much more effective.
And we can do it.
There will be great challenges, of course. In the past six months, for example, third-party payers have assumed much more power, have become much more influential. Especially in Washington. Major healthcare reform has been pushed back several years. Delaying tactics, conflicting demands, legal opportunism – many divisive elements have been placed between the patient and the provider. Please know that we, here at FamilyCare, are on your side. And that these challenges will never obscure our commitment to our patients: to you, and your healthcare needs.
Good things are coming. There are growing realizations right now. One of which is the recognition that more of the patient's involvement in treatment, such as I'm asking from you now, will result in better healthcare, and better satisfaction for us all. This will be a good, new era. A dawning, I hope, of the opportunities for better, more comprehensive healthcare that I and my colleagues sought, when we chose to pursue the challenges of Family Medicine.
Thanks, all –
Leslie